REQUEST A RETURN

At Velyon, we want you to be completely satisfied with your purchase.

If you are not fully satisfied with your order, you may request a return in accordance with our Return Policy and applicable consumer protection laws in Canada.

HOW TO REQUEST A RETURN

To request a return, please contact our customer service team and provide the following information:

Your full name
Your order number
The email address used to place your order
The reason for your return
Photos of the product, if applicable

Once we receive your request, our customer service team will review it and provide you with the next steps.

RETURN CONDITIONS

Products must generally be returned in accordance with the conditions outlined in our Return Policy.

Depending on the circumstances, certain products may be subject to specific return conditions or exclusions.

Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be limited or excluded under applicable Canadian federal, provincial, or territorial law.

REFUNDS

Once your return has been received and inspected, we will notify you of the status of your refund.

If your return is approved, the refund will be issued to your original payment method, in accordance with our Return Policy.

Please note that processing times may vary depending on your payment provider or financial institution.

CONTACT US

If you have any questions about a return or refund, please contact our customer service team:

Velyon Customer Support
Email: contact@velyonstore.com

We're here to help and will do our best to make the return process simple, smooth, and hassle-free.