This Privacy Policy describes how Velyon (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit Velyonstore.com (the “Site”) or make a purchase through our Site.

By using our Site, you acknowledge that your personal information may be collected, used, and disclosed as described in this Privacy Policy.

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PERSONAL INFORMATION WE COLLECT

When you visit our Site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and certain cookies installed on your device.

As you browse the Site, we may also collect information about the individual web pages or products you view, the websites or search terms that referred you to our Site, and information about how you interact with the Site.

We refer to this automatically collected information as “Device Information.”

We collect Device Information using technologies such as cookies, log files, web beacons, pixels, and similar technologies.

When you make or attempt to make a purchase through the Site, we may collect certain information from you, including:

• Your name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment information

• Order details

• Products purchased

• Any other information you provide to us in connection with your order

We refer to this information as “Order Information.”

When we use the term “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

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COOKIES

We use cookies and similar technologies to operate our website, remember your preferences, maintain your shopping cart, understand how visitors use our Site, and improve your experience.

Some cookies may be provided by third-party services that we use on our Site.

Examples of cookies that may be used by our Shopify-powered store include:

• _session_id – Used to maintain information about your browsing session.

• _shopify_visit – Used for analytics and typically expires after approximately 30 minutes of inactivity.

• _shopify_uniq – Used to help measure visits from unique customers.

• cart – Used to store information about your shopping cart.

• storefront_digest – Used to determine whether a visitor has access to a password-protected storefront.

The exact cookies used may vary depending on the features, applications, and services enabled on our Site.

You can adjust your browser settings to refuse or delete certain cookies. However, disabling cookies may affect certain features or functionality of the Site.

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LOG FILES AND SIMILAR TECHNOLOGIES

Like many websites, we use log files to collect information such as your IP address, browser type, Internet service provider, referring and exit pages, and date and time information.

We may also use pixels, tags, web beacons, and similar technologies to understand how visitors interact with our Site and to measure the effectiveness of our marketing and advertising activities.

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HOW DO WE USE YOUR PERSONAL INFORMATION?

We generally use Order Information to process orders placed through our Site, including:

• Processing payments

• Confirming and fulfilling orders

• Arranging shipping and delivery

• Providing invoices and order confirmations

• Communicating with you about your order

• Providing customer support

• Managing returns and refunds

We may also use Order Information to:

• Communicate with you

• Prevent and detect fraud

• Assess potential security risks

• Improve our products and services

• Provide information about products, services, promotions, or offers that may be relevant to you, where permitted by law and in accordance with your preferences

We use Device Information to help us detect potential fraud and security risks and, more generally, to improve and optimize our Site.

For example, we may use analytics to understand how customers browse and interact with our Site and to evaluate the effectiveness of our advertising and marketing campaigns.

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SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with trusted third-party service providers that help us operate our business and provide our services.

For example, our online store is powered by Shopify. Shopify may process personal information on our behalf in connection with hosting, payments, orders, and other e-commerce functions.

We may also use analytics and advertising services, such as Google Analytics, to understand how visitors use our Site and to measure the performance of our marketing activities.

We may share Personal Information with shipping companies, payment processors, technology providers, customer service providers, analytics providers, advertising platforms, and other service providers where necessary to operate our business and provide services to you.

We may also disclose Personal Information when required or permitted by applicable law, including to comply with legal obligations, respond to lawful requests, protect our rights, prevent fraud, or protect the safety and security of our customers, business, or Site.

We do not sell your personal information for money.

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THIRD-PARTY SERVICES

Our Site may use third-party services and applications that collect or process information in accordance with their own privacy policies.

These services may include, depending on the features enabled on our Site:

• Shopify

• Google Analytics

• Payment processors

• Shipping providers

• Advertising and marketing platforms

• Customer support tools

We recommend reviewing the privacy policies of these third-party providers to understand how they handle personal information.

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BEHAVIOURAL ADVERTISING AND MARKETING

We may use Personal Information and information collected through cookies and similar technologies to provide advertising and marketing that may be relevant to you.

Depending on the services we use, this may include advertising through platforms such as Google, Meta, or other advertising providers.

You may be able to control certain advertising preferences through the settings provided by the applicable advertising platform or through your browser or device settings.

Where required by applicable law, we will obtain any necessary consent before using personal information for certain marketing or advertising purposes.

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YOUR PRIVACY RIGHTS IN CANADA

Depending on where you live in Canada and the applicable privacy legislation, you may have certain rights regarding your Personal Information.

These rights may include the ability to:

• Request access to Personal Information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of information where permitted by law

• Withdraw consent where processing is based on consent

• Ask questions about how your Personal Information is collected, used, or disclosed

• Make a privacy-related complaint

Some rights may be subject to legal exceptions or limitations.

If you would like to exercise an applicable privacy right or make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

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CROSS-BORDER TRANSFERS

Because we use third-party service providers and operate an online store, your Personal Information may be processed or stored outside the province or territory where you live, including in Canada, the United States, or other countries where our service providers operate.

When Personal Information is transferred outside your jurisdiction, it may be subject to the laws of the jurisdiction in which it is processed or stored.

We take reasonable steps to ensure that Personal Information is handled in accordance with applicable privacy laws and our contractual obligations with service providers.

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DATA RETENTION

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, complete transactions, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce our agreements.

When Personal Information is no longer required, we may securely delete or anonymize it, subject to applicable legal and business requirements.

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DATA SECURITY

We take reasonable administrative, technical, and physical safeguards to protect your Personal Information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

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MINORS

Our Site is not intended for children under the age of 13.

We do not knowingly collect Personal Information from children under 13.

If you believe that a child has provided us with Personal Information without appropriate consent, please contact us so that we can take appropriate steps.

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DO NOT TRACK

Some web browsers offer a “Do Not Track” feature.

At this time, our Site may not respond to all Do Not Track signals in a uniform manner.

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other operational reasons.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle Personal Information.

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CONTACT US

If you have questions about our privacy practices, would like to exercise a privacy right, or wish to make a privacy-related complaint, please contact us:

Velyon Customer Support
Email: contact@velyonstore.com

Mailing Address:
1 Rue Urbain Le Verrier
Tremblay-en-France, Île-de-France 93290
France

We will review privacy-related requests and complaints and respond within a reasonable period, subject to applicable law.

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Nothing in this Privacy Policy is intended to limit or exclude any privacy rights or protections that cannot legally be limited or excluded under applicable Canadian federal, provincial, or territorial law.