RETURN POLICY
At Velyon, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions outlined below and any applicable consumer protection laws in Canada.
ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must:
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Be unused and in the same condition in which you received it
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Be in its original packaging, where applicable
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Include proof of purchase or your order number
Please contact us before sending any item back. We will provide you with the return instructions.
Sale and promotional items are also eligible for returns under the same conditions as regular-priced items.
Certain products may be excluded from returns where permitted by applicable law. These may include:
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Gift cards
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Downloadable software
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Certain health and personal care products
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Perishable goods
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Products that cannot be returned for hygiene or safety reasons
Nothing in this Return Policy is intended to limit or exclude any consumer rights or remedies that cannot legally be limited or excluded under applicable Canadian federal, provincial, or territorial law.
PROOF OF PURCHASE
To process your return, we require a receipt, order number, or other valid proof of purchase.
Please do not send your purchase directly to the manufacturer.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number and, where possible, clear photos or videos showing the issue.
We will review your request and provide you with the appropriate next steps.
EXCHANGES
We will replace an item if it arrives defective, damaged, or if you received the wrong product, subject to applicable law.
If you would like to exchange an eligible item for another item, please contact us at:
Please do not send your item back before receiving return instructions from our customer service team.
REFUNDS
Once we receive and inspect your returned item, we will send you an email confirming receipt.
We will then notify you whether your refund has been approved or declined.
If your refund is approved, the amount will be credited to your original payment method.
Please allow several business days for your financial institution or payment provider to process and post the refund to your account.
LATE OR MISSING REFUNDS
If you have not received your refund, please first check your bank account or payment account.
Then contact your credit card company or payment provider, as it may take some time for the refund to appear.
If you have completed these steps and still have not received your refund, please contact us at:
RETURN SHIPPING
Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer.
Return shipping costs are generally non-refundable.
If the return is due to a defective, damaged, incorrect, or misrepresented product, please contact us before shipping the item back. We will review the situation and provide instructions.
Return Address
Velyon
1 Rue Urbain Le Verrier
Tremblay-en-France, Île-de-France 93290
France
Please note that return shipping to France may result in higher shipping costs for Canadian customers.
GIFTS
If an item was purchased as a gift and shipped directly to the recipient, the recipient may receive a store credit or refund in accordance with this Return Policy and applicable law.
If the item was not marked as a gift, or if the purchaser had the order shipped to themselves before giving it to the recipient, any refund will generally be issued to the original purchaser.
30-DAY RETURN PERIOD
Return requests must generally be submitted within 30 days of delivery.
Items returned after this period may not be eligible for a refund, except where a longer period or another remedy is required by applicable law.
CONTACT US
If you have any questions about our Return Policy or would like to request a return, please contact:
Velyon Customer Support
Email: contact@velyonstore.com
We're here to help and will do our best to make the return process simple, smooth, and hassle-free.
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Est-ce que mon téléphone risque de tomber avec ce support ?
Non. Grace à son cordon rétractable renforcé, votre téléphone reste sécurisé en permanence, même en mouvement.
Le cordon est-il solide pour un usage quotidien ?
Oui, il est conçu pour résister aux tractions du quotidien et éviter toute casse.
Comment le support s'attache-t-il au téléphone ?
Il se place facilement à l'intérieur de votre coque, sans colle ni modification.
Est-il compatible avec tous les téléphones ?
Oui, il fonctionne avec tous les smartphones tant que vous utilisez une coque.
Quels sont les délais de livraison ?
La livraison prend généralement entre 6 à 10 jours ouvrés.
Puis-je retourner le produit s'il ne me convient pas ?
Oui, vous avez 30 jours après réception pour effectuer un retour.
Pourquoi choisir plutôt nous qu'un autre ?
Notre support se distingue par sa solidité, sa discrétion et sa facilité d'utilisation. Il sécurise votre téléphone sans vous gêner au quotidien, que ce soit en déplacement, en voyage ou en activité.